What it’s like to shop at an Amazon Go store

Shopping at an Amazon Go store is a unique experience that utilizes advanced technology to make the shopping experience faster and more convenient for customers. Here’s what you can expect when you shop at an Amazon Go store:

1. Entry: To enter the store, customers must first scan a QR code on their Amazon Go app at the turnstile to gain entry.
2. Shopping: Once inside, customers can browse the store and pick out the items they want to purchase. The store uses a combination of computer vision, deep learning algorithms, and sensor fusion to track what customers take off the shelves, so they can be charged for it.
3. Checkout: There are no traditional checkout lines or cash registers at Amazon Go stores. Instead, customers simply walk out of the store with their items, and the cost is automatically charged to their Amazon account.
4. Payment: The payment process is automated, the system will detect when a customer takes an item from the shelves and adds it to their virtual cart, and when a customer puts an item back, it will be removed from the cart.
5. Receipt: Customers will receive a receipt of the purchase and the total amount charged on their Amazon account.

Overall, shopping at an Amazon Go store is designed to be a fast, convenient, and seamless experience for customers. With the use of technology, customers can quickly grab the items they need and leave the store without the need to wait in line or deal with cash or card payments.

Jeff Bezos Quotes

• “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ~ Jeff Bezos
• “The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.” ~ Jeff Bezos
• “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”  ~ Jeff Bezos
• “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  ~ Jeff Bezos
• “What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tailwind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.” ~ Jeff Bezos
• “The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it’s so easy to be motivated.” ~ Jeff Bezos
• “One of the only ways to get out of a tight box is to invent your way out.” ~ Jeff Bezos