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What is Supplier Relationship Management?

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What is Supplier Relationship Management?

Supplier relationship management (SRM) is the process of managing and optimizing the interactions and relationships with suppliers. The goal of SRM is to create mutually beneficial partnerships with suppliers that can help to improve the quality and delivery of goods and services, reduce costs, and increase innovation.

The following are the key steps involved in SRM:

  1. Identify and select suppliers: The first step in SRM is to identify and select suppliers that can meet the organization’s needs. This includes assessing the supplier’s capabilities, reputation, and performance.
  2. Develop and maintain relationships: Once suppliers have been selected, it is important to develop and maintain strong relationships with them. This includes regular communication, collaboration, and problem-solving.
  3. Monitor and evaluate performance: SRM also involves monitoring and evaluating suppliers’ performance on an ongoing basis. This includes tracking metrics such as delivery times, quality, and cost, and addressing any issues that may arise.
  4. Negotiate and manage contracts: SRM also involves negotiating and managing contracts with suppliers. This includes establishing clear terms and conditions, such as delivery schedules, payment terms, and quality standards.
  5. Collaborate and innovate: SRM also involves collaborating with suppliers to identify and implement new ideas, technologies and process improvements. This can help to increase innovation and improve the overall performance of the supply chain.
  6. Continuously improve: SRM is a continuous process, and it is important to continuously review and improve the relationships with suppliers, for example through regular supplier reviews, and implementing corrective actions where necessary.

This is an informative video on supplier relationship management.  Do you want a transactional or strategic relationship with a supplier.

Key Elements of Good Supplier Relationship Management

Collaboration and Relationship Quotes

  • “It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” ~Charles Darwin
  • “Effectively, change is almost impossible without industry-wide collaboration, cooperation, and consensus.” ~Simon Mainwaring
  • “During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” ~Brian Koslow
  • “The strength of the team is each individual member. The strength of each member is the team.” ~Phil Jackson
  • My father said: ”You must never try to make all the money that’s in a deal. Let the other fellow make some money too, because if you have a reputation for always making all the money, you won’t have many deals.”  ~ J. Paul Getty
  • “It is literally true that you can succeed best and quickest by helping others to succeed.” ~Napoleon Hill
  • “Alone we can do so little; together we can do so much.”  ~Helen Keller
  • “None of us is as smart as all of us.” ~Ken Blanchard

Relationships are Key to Strategic Sourcing

  • “The fellow who says he’ll meet you halfway usually thinks he’s standing on the dividing line.”  ~Orlando A. Battista
  • “A well trained procurement organization can add major dollars to the organization through cost savings.” ~Dave Waters
  • “Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” ~Patrick Lencioni
  • “Talent wins games, but teamwork and intelligence win championships.” ~Michael Jordan
  • “Price is what you pay.  Value is what you get.” ~Warren Buffett
  • “If you want to lift yourself up, lift up someone else.” ~Booker T. Washington
  • “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” ~Andrew Carnegie
  • “No matter how great the talent or efforts, some things just take time. You can’t produce a baby in one month by getting nine women pregnant.” ~Warren Buffett
  • “If everyone is moving forward together, then success takes care of itself.” ~Henry Ford
  • “Negotiations are worthless if neither party is willing to budge.” ~Dave Waters
  • “If I have seen further it is by standing on the shoulders of giants.” ~Isaac Newton

Various Training for Supplier Relationship Management

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Supplier Relationship Management