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Total Quality Management: Deming Way

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Total Quality Management Deming Way

“Total Quality Management Deming Way.”  This lecture, from Dr. Kenneth Ragsdell’s Engineering Management 375 course for the Missouri S&T campus, discusses the Deming Way.

Total Quality Management (TQM) Deming Way Cheat Sheet

Total Quality Management (TQM) is a comprehensive approach to improving organizational performance by focusing on quality across all aspects of operations. The Deming Way, named after Dr. W. Edwards Deming, is a set of principles and practices for implementing TQM effectively.

Deming’s 14 Points

  1. Create a Constant Purpose for Improvement
    • Establish a long-term vision for continuous improvement.
    • Align organizational goals with quality improvement.
  2. Adopt the New Philosophy
    • Embrace quality as a core value.
    • Develop a culture that supports change and improvement.
  3. Cease Dependence on Inspection to Achieve Quality
    • Build quality into the process rather than relying on end inspections.
    • Focus on defect prevention instead of defect detection.
  4. End the Practice of Awarding Business on Price Alone
    • Consider quality, reliability, and supplier capabilities, not just cost.
    • Develop long-term relationships with suppliers based on quality.
  5. Improve Constantly and Forever the System of Production and Service
    • Continuously seek ways to enhance processes and systems.
    • Foster a culture of ongoing improvement and innovation.
  6. Institute Training on the Job
    • Provide ongoing training to ensure employees have the skills needed to perform their roles effectively.
    • Focus on continuous learning and development.
  7. Institute Leadership
    • Promote leadership that fosters a supportive environment and encourages team collaboration.
    • Ensure managers focus on coaching and mentoring rather than just supervising.
  8. Drive Out Fear
    • Create an environment where employees feel safe to voice concerns and suggest improvements.
    • Encourage open communication and constructive feedback.
  9. Break Down Barriers Between Departments
    • Promote cross-functional collaboration to improve processes and solve problems.
    • Foster teamwork and information sharing across departments.
  10. Eliminate Slogans, Exhortations, and Targets for the Workforce
    • Focus on improving systems and processes rather than using motivational slogans.
    • Avoid setting unrealistic targets that can demoralize employees.
  11. Eliminate Numerical Quotas for the Workforce and Management
    • Avoid setting quotas that may encourage quantity over quality.
    • Emphasize quality improvements and system enhancements.
  12. Remove Barriers to Pride of Workmanship
    • Ensure employees have the tools, resources, and support needed to take pride in their work.
    • Promote a culture of craftsmanship and quality.
  13. Institute a Vigorous Program of Education and Self-Improvement
    • Encourage personal development and lifelong learning for all employees.
    • Invest in education and training programs to improve skills and knowledge.
  14. Put Everybody in the Organization to Work Accomplishing the Transformation
    • Engage all employees in the quality improvement process.
    • Ensure everyone understands their role in achieving organizational goals.

Key Concepts

  • Plan-Do-Check-Act (PDCA) Cycle: A continuous improvement cycle used to implement changes and measure their effectiveness.
    • Plan: Identify an opportunity and plan for change.
    • Do: Implement the change on a small scale.
    • Check: Review the results and analyze the data.
    • Act: If successful, implement the change on a larger scale; if not, adjust and repeat.
  • Statistical Process Control (SPC): Use statistical methods to monitor and control processes, ensuring that they operate at their full potential.
  • Customer Focus: Understand and meet customer needs and expectations to enhance satisfaction and loyalty.
  • Continuous Improvement: Adopt a mindset of constant improvement in all areas of the organization.
  • Employee Involvement: Engage employees at all levels in the quality improvement process, fostering a culture of collaboration and empowerment.

Benefits of TQM Deming Way

  • Enhanced Quality: Improved product and service quality through systematic process improvements.
  • Increased Efficiency: Streamlined processes and reduced waste.
  • Higher Customer Satisfaction: Better meeting of customer needs and expectations.
  • Employee Engagement: Greater employee involvement and morale.

Challenges

  • Cultural Shift: Requires a significant change in organizational culture and mindset.
  • Commitment: Needs long-term commitment from all levels of the organization.

Quality Quotes

  • “Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” ~ W. Edwards Deming
  • “If you do not know how to ask the right question, you discover nothing.” ~ W. Edwards Deming
  • “In every crisis, there is opportunity.” ~ Chinese Proverb
  • “Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought.” ~ Albert Einstein
  • “If you can’t explain it simply, you don’t understand it well enough.” ~ Albert Einstein
  • “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” ~ Charles Darwin
  • “Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.” ~ Philip B. Crosby
  • “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” ~ Peter Drucker
  • “Quality means doing it right when no one is looking.” ~ Henry Ford

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